Terms of Service

Effective Date: September 30, 2025

1. Introduction

Welcome to LightStack, a platform operated by LightStack Ltd (“we,” “us,” or “our”). These Terms of Service (“Terms”) govern your use of our digital tools and marketplace platform that enables practitioners to advertise services, manage bookings, sell event tickets, and provide digital downloads, while allowing clients to discover and connect with practitioners.

By accessing or using LightStack, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our service.

2. Company Information

LightStack Ltd
183 Grange Road
Tauranga, New Zealand

Incorporated in New Zealand

3. Service Description

LightStack provides:

• Digital tools for practitioners to advertise and manage their services
• A marketplace where clients can find and book practitioners
• Booking management systems
• Event ticketing capabilities
• Digital downloads and link sharing
• Integration with third-party calendar and meeting platforms (including Zoom and Google Meet)

4. Acceptance of Terms

By creating an account, accessing, or using our service, you:

• Acknowledge that you have read and understood these Terms
• Agree to comply with all applicable laws and regulations
• Confirm you are at least 18 years old or have parental consent
• Represent that you have the authority to enter into this agreement

5. User Accounts and Registration

5.1 Account Creation

You must create an account to access certain features of our service. You are responsible for:

• Providing accurate and complete information
• Maintaining the security of your account credentials
• All activities that occur under your account

5.2 Account Types

We offer different account types for:

• Practitioners: Individuals or businesses offering services
• Clients: Users seeking to book services or purchase tickets

6. Subscription Plans and Pricing

6.1 Service Plans

We offer various subscription-based plans with different features and usage limits. Plan details and pricing are available on our website and may be updated from time to time.

6.2 Freemium and Pay-Per-Use

We may offer:

• Limited freemium plans with basic features
• Pay-per-use features for additional functionality
• Usage-based restrictions on all plans

6.3 Payment Terms

• Subscription fees are billed in advance
• All payments are processed securely through Stripe
• Fees are non-refundable except as required by law
• We reserve the right to change pricing with 30 days’ notice

7. User Content and Data

7.1 Your Content

You retain ownership of content you upload, create, or store on our platform. However, by using our service, you grant us a worldwide, non-exclusive, royalty-free license to:

• Access, use, store, and reproduce your content
• Display your content on our platform
• Modify or adapt your content for technical requirements
• Distribute your content through our service

7.2 Content Standards

You are solely responsible for your content and must ensure it:

• Does not violate any laws or regulations
• Does not infringe on third-party rights
• Is accurate and not misleading
• Complies with our community guidelines

7.3 Prohibited Content

You may not upload, store, or share content that:

• Is illegal, harmful, or offensive
• Contains malware or malicious code
• Infringes intellectual property rights
• Contains personal information of others without consent
• Is used for spam or unauthorized marketing

8. Acceptable Use Policy

8.1 Permitted Use

You may use our service for legitimate business and personal purposes in accordance with these Terms.

8.2 Prohibited Activities

You may not:

• Use our service for illegal activities
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt our service
• Send spam or unsolicited communications
• Violate usage limits or restrictions
• Reverse engineer or copy our software
• Use automated tools to access our service without permission

8.3 Usage Restrictions

Your use of our service is subject to:

• Plan-specific usage limits
• Fair use policies
• Technical limitations
• Compliance with applicable laws

9. Third-Party Integrations

9.1 Calendar and Meeting Platforms

Our service integrates with third-party platforms including:

• Google Calendar
• Zoom
• Google Meet
• Other calendar and communication tools

9.2 Third-Party Terms

Your use of integrated third-party services is subject to their respective terms of service and privacy policies.

9.3 Integration Availability

Third-party integrations may be modified, suspended, or discontinued at any time.

10. Privacy and Data Protection

10.1 Data Collection

We collect and process personal information as described in our Privacy Policy. By using our service, you consent to such collection and processing.

10.2 Data Storage

User data is currently stored in Sydney, Australia, with appropriate security measures in place.

10.3 Payment Processing

All payment information is processed securely through Stripe. We do not store credit card information on our servers.

11. Service Availability and Support

11.1 Service Uptime

We strive to maintain a service uptime of 99.95% per month. This target is a goal, not a guarantee, and excludes:

• Scheduled maintenance
• Force majeure events
• Issues beyond our reasonable control

11.2 Customer Support

We provide customer support exclusively via email. Support response times may vary based on:

• Your subscription plan
• The complexity of your inquiry
• Support volume

11.3 Maintenance

We may perform scheduled maintenance with advance notice when possible. Emergency maintenance may be performed without prior notice.

12. Intellectual Property Rights

12.1 Our Rights

All rights, title, and interest in our service, including software, designs, trademarks, and content, remain our exclusive property.

12.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to use our service in accordance with these Terms.

12.3 Feedback

Any feedback, suggestions, or ideas you provide may be used by us without compensation or attribution.

13. Disclaimers and Limitation of Liability

13.1 Service Disclaimer

Our service is provided “AS IS” and “AS AVAILABLE.” We disclaim all warranties, express or implied, including:

• Merchantability
• Fitness for a particular purpose
• Non-infringement
• Uninterrupted or error-free operation

13.2 Limitation of Liability

To the maximum extent permitted by law, our total liability shall not exceed the amount you paid us in the 12 months preceding the claim. We are not liable for:

• Indirect, incidental, or consequential damages
• Loss of profits, data, or business opportunities
• Third-party actions or content
• Force majeure events

13.3 New Zealand Law

Nothing in these Terms excludes or limits liability that cannot be excluded under New Zealand law.

14. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from:

• Your use of our service
• Your violation of these Terms
• Your content or conduct
• Your violation of third-party rights

15. Termination

15.1 Termination by You

You may terminate your account at any time by contacting our support team.

15.2 Termination by Us

We may terminate or suspend your account immediately if you:

• Violate these Terms
• Engage in prohibited activities
• Fail to pay applicable fees
• Pose a security risk

15.3 Effect of Termination

Upon termination:

• Your access to our service will cease
• We may delete your data after a reasonable period
• Outstanding fees remain due
• Applicable provisions of these Terms survive

16. Modifications to Terms

We may modify these Terms at any time by:

• Posting updated Terms on our website
• Providing notice via email or our service
• Giving 30 days’ notice for material changes

Continued use after modifications constitutes acceptance of the updated Terms.

17. Governing Law and Jurisdiction

These Terms are governed by New Zealand law. Any disputes shall be resolved in the courts of New Zealand.

18. General Provisions

18.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and us.

18.2 Severability

If any provision is found unenforceable, the remaining provisions continue in full force.

18.3 Assignment

We may assign these Terms without your consent. You may not assign your rights without our written consent.

18.4 Force Majeure

We are not liable for delays or failures caused by circumstances beyond our reasonable control.

18.5 No Waiver

Our failure to enforce any provision does not constitute a waiver of future enforcement.

19. Contact Information

For questions about these Terms, please contact us at:

Email:[email protected]

Address: LightStack Ltd, 183 Grange Road, Tauranga, New Zealand

To the maximum extent permitted by law, you must indemnify us (‘LightStack Ltd’), and hold us harmless, against any Liability suffered by us arising from or in connection with your use of our Platform or any breach of this contract or any applicable laws by you. This indemnity is a continuing obligation, independent from the other obligations under this contract, and continues after this contract ends. It is not necessary for us to suffer or incur any Liability before enforcing a right of indemnity under this contract.